PRIVACY POLICY
Effective Date: (Date)
TELEDESK (“we”, “our”, or “us”) is committed to protecting the privacy and security of its users. This Privacy Policy explains how we collect, use, store, and protect information when you access or use the TELEDESK telecaller and enquiry management software.
By using TELEDESK, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information while using TELEDESK:
a. User Information
- Name, contact number, email address
- Login credentials and role-based access details
- Organization or institution details
b. Customer / Lead Data
- Lead and enquiry details entered by users
- Call notes, follow-up records, and communication history
- Course or service preferences
c. Usage & System Data
- Login activity and access logs
- Feature usage and performance data
- Device and browser information
2. How We Use Your Information
The information collected is used strictly for software functionality and service improvement, including:
- Providing access to TELEDESK features and modules
- Managing leads, enquiries, follow-ups, and reports
- Improving software performance and user experience
- Ensuring data accuracy, security, and system integrity
- Providing customer support and technical assistance
3. Data Storage and Security
We take appropriate technical and organizational measures to safeguard your data, including:
- Secure servers and controlled access
- Role-based user permissions
- Protection against unauthorized access, loss, or misuse
- While we strive to use commercially acceptable means to protect data, no system can guarantee absolute security.
4. Data Sharing and Disclosure
TELEDESK does not sell, rent, or trade your personal or organizational data to third parties.
Data may be shared only in the following circumstances:
- When required by law or legal authority
- To protect our legal rights or prevent misuse of the software
- With authorized service providers strictly for operational support
5. Data Ownership
All data entered into TELEDESK, including leads, enquiries, call records, and reports, remains the property of the respective organization or user.
TELEDESK acts only as a data processor and does not claim ownership of user data.
6. Cookies and Tracking
TELEDESK may use cookies or similar technologies to:
- Maintain user sessions
- Improve application performance
- Enhance user experience
- Users can manage cookie settings through their browser preferences.
7. User Responsibilities
Users are responsible for:
- Maintaining the confidentiality of login credentials
- Ensuring the accuracy of data entered
- Using the software in compliance with applicable laws and regulations
- TELEDESK shall not be responsible for data misuse resulting from unauthorized access due to user negligence.
8. Data Retention
User data is retained as long as the account is active or as required to provide services. Upon account termination, data retention will follow agreed terms or legal requirements.
9. Third-Party Integrations
If TELEDESK integrates with third-party services (SMS, email, APIs, etc.), those services may have their own privacy policies. TELEDESK is not responsible for third-party privacy practices.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
Continued use of TELEDESK after changes implies acceptance of the revised policy.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy or data handling practices, please contact us:
TELEDESK – Telecaller Software
Email:
Phone:
Website: