TELEDESK – Intelligent Telecaller Management Software
Why Choose TELEDESK?
- Centralized lead & enquiry management
- Structured follow-ups with reminders
- Real-time call & admission tracking
- Performance-driven reporting
- User-friendly and secure interface
Who Can Use TELEDESK?
- Educational & Training Institutes
- Abroad Studies & Career Consultancies
- Sales & Support Teams
- Service-based Organizations
Built to Simplify Telecalling & Enquiry Management
TELEDESK is a purpose-built telecaller and enquiry management system designed to bring structure, clarity, and efficiency to customer communication processes. In organizations where leads, enquiries, and follow-ups are handled manually or across multiple platforms, important information often gets lost—resulting in missed opportunities and inconsistent customer experiences.
TELEDESK eliminates these challenges by offering a centralized digital platform where every call, enquiry, lead, and follow-up is systematically recorded and monitored. The software enables telecallers, counsellors, and administrators to work in sync, ensuring that no enquiry goes unattended and no follow-up is missed.
With built-in tracking, reporting, and performance monitoring features, TELEDESK ensures complete transparency and accountability across teams. Management gains real-time visibility into operations, while telecallers benefit from a structured workflow that improves efficiency and confidence in handling prospects.
Our Mission
Our mission is to simplify telecalling and enquiry management operations through intelligent, user-friendly digital solutions. We aim to help organizations improve productivity, streamline communication, and convert more enquiries into successful outcomes by reducing manual effort and operational errors.
Through TELEDESK, we strive to create an organized, reliable, and performance-driven environment that supports both frontline staff and decision-makers.
Our Vision
Our vision is to become a trusted and widely adopted telecaller management platform for institutions and businesses of all sizes. We aspire to empower organizations with data-driven tools that enhance customer engagement, improve service quality, and support sustainable growth.
By continuously evolving with industry needs and technological advancements, TELEDESK aims to set a benchmark in telecaller and enquiry management solutions.
Our Objectives
- To centralize all leads and enquiry data into a single, secure platform
- To ensure zero missed follow-ups through structured reminders and tracking
- To improve telecaller accountability and operational performance
- To provide management with accurate, actionable reports for informed decision-making
- To support scalable business growth through efficient and organized communication workflows
Quality Policy
TELEDESK is committed to delivering a reliable, secure, and user-friendly software solution that meets evolving organizational needs.
We continuously improve our platform by:
- Ensuring data accuracy and security
- Adopting best practices in software development
- Providing consistent system performance
- Incorporating user feedback for enhancements
Powerful Modules Designed for Complete Telecalling Control
Leads Management
TELEDESK provides a powerful lead management system that captures and organizes leads from multiple sources, such as phone calls, websites, walk-ins, campaigns, and referrals. All leads are stored in a centralized database, ensuring no potential opportunity is lost.
Leads can be assigned to telecallers either automatically or manually based on workload, department, or priority. Each lead is tracked throughout its lifecycle—from new lead to follow-up, counselling, and final conversion—providing complete visibility into progress.
A detailed lead history is maintained, recording every interaction, update, and status change. This helps teams understand customer intent, avoid repetition, and deliver consistent communication.
Key Features:
- Capture leads from multiple sources
- Assign leads to tele callers automatically or manually
- Track lead status from new to converted
- Maintain complete lead history
Enquiries Management
The enquiries management module enables organizations to record and manage all types of enquiries efficiently, including walk-in enquiries, phone calls, website submissions, and referrals.
Each enquiry captures essential customer details, enquiry purpose, preferred course or service, and communication history. Enquiries can be tagged with clear status indicators such as In-Progress, Cancelled, or Joined, making it easy to track outcomes.
By maintaining a centralized and structured enquiry database, TELEDESK eliminates duplicate entries, prevents missed enquiries, and ensures timely responses.
Key Features:
- Record walk-in, call, website, and referral enquiries
- Store customer details for enquiry purposes
- Tag enquiry status (in-progress, Cancelled, Joined)
- Avoid duplicate or missed entries
Never Miss a Follow-Up That Matters
Follow-ups are critical for conversions, and TELEDESK ensures none are overlooked. The follow-up module allows tele callers and counsellors to schedule structured follow-ups with specific dates, times, and priority levels.
Automated reminders help users stay on track, while follow-up outcomes can be recorded after every interaction. The system clearly distinguishes between pending, completed, and overdue follow-ups.
This structured approach improves response time, strengthens customer engagement, and significantly increases conversion success.
Key Features:
- Schedule structured follow-ups
- Set reminders and priority levels
- Record follow-up outcomes
- Track pending and completed follow-ups
Course Management
Create and manage course or service listings.
Program Mapping
Map enquiries and leads to specific courses
Demand Tracking
Track course-wise demand and conversions
Education Focused
Useful for education & training institutes
Courses & Services We Offer
TELEDESK allows organizations to create and manage detailed course or service listings within the system. This module is especially useful for education institutions, training centers, and consultancies offering multiple programs.
Explore All ServicesGain Insights From Every Interaction.
Admission Reports
The admission reporting module provides clear insights into confirmed admissions. Management can view course-wise, counsellor-wise, and period-wise admission data to evaluate overall performance.
These reports help track growth, identify high-performing courses, and assess individual telecaller or counsellor contributions.
Key Features:
- Track confirmed admissions
- Course-wise and period-wise admission data
- Counsellor/telecaller performance reports
Message Reports
Follow-up reports provide a comprehensive overview of follow-up activities across the organization. Reports categorize follow-ups into pending, completed, and overdue, making it easy to identify gaps and areas for improvement.
This module supports timely conversions by helping teams prioritize actions and maintain consistent customer engagement.
Key featurea:
- Track SMS / message communication
- View sent message logs
- Analyze customer engagement
- Follow-Up Reports
- Pending follow-ups
- Completed follow-ups
- Overdue follow-ups
- Performance insights for timely conversions
Call Reports
TELEDESK generates detailed call reports that track daily and monthly call activities. These reports include the total number of calls handled by each telecaller, call durations, and call outcomes.
Call reports help management monitor productivity, measure effort versus results, and ensure accountability across the team.
Key Features:
- Daily and monthly call tracking
- Call count per telecaller
- Call outcome analysis
- Helps monitor productivity
Telecaller Software
Get in Touch with TELEDESK
Looking to streamline your telecalling operations, improve enquiry handling, and increase conversion rates? TELEDESK is designed to help organizations manage every call, lead, and follow-up with clarity and control.
Whether you are exploring TELEDESK for the first time, need a product demonstration, or require technical support, our team is ready to assist you at every step.
Phone
+91 90000 0000
Address
No.18/A/1, Alagar Nagar 4th Street, K.Pudhur, Madurai - 625007.